Return & Refund Policy

At Line Lady Care, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 7 days of delivery. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition as received.
  • The product must be in its original packaging.
  • You must provide proof of purchase or your order details.

To request a return, please contact us at:

Email: lineladycare@gmail.com

Please do not send any items back before receiving approval from our team. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide instructions on where and how to send your package (private). You will have a 3 day window to return the package.(return customer's responsibility). Returns sent after this period will not be eligible for a refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at lineladycare@gmail.com so we can investigate the issue and provide an appropriate solution.

Non-Returnable Items

Due to hygiene and safety standards, certain products cannot be returned once opened or used.

This includes:

  • Personal care and hygiene products
  • Used products
  • Customized or personalized products
  • Gift cards
  • Sale or promotional campaign products

If you are unsure whether your product qualifies for a return, please contact our support team before sending anything back.

Exchanges

If you need a different product or replacement item, the fastest solution is to return your original item (if eligible) and place a new order once your return has been approved.

European Union Right of Withdrawal

For customers located in the European Union, you have the right to cancel or return your order within 14 days of receiving your purchase, without needing to provide a reason.

To qualify for a return under this right:

  • The item must be unused and in its original condition.
  • The product must remain in its original packaging.
  • Proof of purchase must be provided.

Please contact us before returning any item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Original shipping fees are non-refundable.
  • Return shipping costs are the customer's responsibility
  • Any transaction fees, payment processing fees, or bank charges applied by third-party payment providers are not refundable.
  • Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 10 business days have passed since your refund approval and you have not received your refund, please contact us at:

Email: lineladycare@gmail.com

Advertise Claim

We stand behind our products and our advertised claims. Begins from the date you receive your order. If you have used the product as directed and are not satisfied with your experience, please contact our customer support team at lineladycare@gmail.com within the 15 day period.

Refund requests under this advertise claim will be reviewed individually and processed according to the terms and conditions outlined in this Return & Refund Policy. In some cases, we may request additional information or supporting documentation, including confirmation from a qualified healthcare professional, to help us properly review your request.

Contact Us

For any questions regarding returns, refunds, or your order, please contact:

Line Lady Care
Email: lineladycare@gmail.com